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Outage in Central 1

INC208304 - User Management (UM) Performance

Resolved Minor
September 04, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

Central 1 is aware that some users are experiencing slowness when using UM. In addition, the Manage Requests option is not loading or returning an error message. Our technical Support team is currently investigating this incident. We will provide an update by 10 am PT (1 pm ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 Bill Payments

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/04/2025 05:15PM

The performance issues for UM have been resolved. The Manage Requests option is now accessible.

Thank you for your patience and we apologize for any inconvenience this may have caused.

INVESTIGATING 7 months ago - at 09/04/2025 04:03PM

Central 1 is aware that some users are experiencing slowness when using UM. In addition, the Manage Requests option is not loading or returning an error message. Our technical Support team is currently investigating this incident.

We will provide an update by 10 am PT (1 pm ET).


Central 1 - Support@central1.com - 1.888.889.7878, press 1

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