Outage in Central 1

INC191388 - FX Drafts (Convera) - Delay in Processing of Drafts

Resolved Minor

December 02, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

Incident Report

Convera has advised Central 1 that credit unions may be encountering issues when processing drafts. Some drafts are stuck in the processing status for 30-60 minutes after approval Convera’s technical team is currently investigating the issue and are actively working to resolve the issue. We will provide another update tomorrow by 7am PT (10am ET), or sooner if the incident is resolved. Central 1 - Support@central1.com - 1.888.889.7878, press 1.

Components affected

Central 1 Wire Transfers

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/03/2024 07:55PM

The FX Drafts processing issue has been resolved.

If you continue to experience any issues, please contact Central 1 Support.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.

INVESTIGATING over 1 year ago - at 12/03/2024 04:46PM

Convera continues to investigate the slowness experienced by users when processing drafts.

An update will be provided at 12:15 p.m. PT (3:15 p.m. ET) or sooner if the issue is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING over 1 year ago - at 12/02/2024 07:54PM

Convera has advised Central 1 that credit unions may be encountering issues when processing drafts.

Some drafts are stuck in the processing status for 30-60 minutes after approval

Convera’s technical team is currently investigating the issue and are actively working to resolve the issue.

We will provide another update tomorrow by 7am PT (10am ET), or sooner if the incident is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.

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