Outage in Central 1

INC191388 - FX Drafts (Convera) - Delay in Processing of Drafts

Resolved Minor
December 02, 2024 - Started 28 days ago - Lasted 1 day
Official incident page

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Outage Details

Convera has advised Central 1 that credit unions may be encountering issues when processing drafts. Some drafts are stuck in the processing status for 30-60 minutes after approval Convera’s technical team is currently investigating the issue and are actively working to resolve the issue. We will provide another update tomorrow by 7am PT (10am ET), or sooner if the incident is resolved. Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Components affected
Central 1 Wire Transfers
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 12/03/2024 07:55PM

The FX Drafts processing issue has been resolved.

If you continue to experience any issues, please contact Central 1 Support.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.

INVESTIGATING 27 days ago - at 12/03/2024 04:46PM

Convera continues to investigate the slowness experienced by users when processing drafts.

An update will be provided at 12:15 p.m. PT (3:15 p.m. ET) or sooner if the issue is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING 28 days ago - at 12/02/2024 07:54PM

Convera has advised Central 1 that credit unions may be encountering issues when processing drafts.

Some drafts are stuck in the processing status for 30-60 minutes after approval

Convera’s technical team is currently investigating the issue and are actively working to resolve the issue.

We will provide another update tomorrow by 7am PT (10am ET), or sooner if the incident is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.

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