Outage in Central 1

INC219102 - Client Centre Access Issues

Resolved Minor

March 30, 2026 - Started about 6 hours ago - Lasted 41 minutes
Official incident page

Incident Report

Users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com) and the services and applications behind the Client Centre. We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Central 1’s technical team is investigating and will provide another update by 8:00 a.m. PT (11:00 a.m. ET). Central 1 - Support@central1.com – DigitalBanking_Support@central1.com - 1.888.889.7878

Components affected

Central 1 Wire Transfers Central 1 Central1.com Central 1 Critical/High Priority Incident Alert Central 1 INTERAC e-Transfers® (EMT) Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED about 6 hours ago - at 03/30/2026 02:36PM

The Client Centre (Clients.Central1.Com) access issues have been resolved.

Central 1 - Support@central1.com – DigitalBanking_Support@central1.com - 1.888.889.7878

INVESTIGATING about 6 hours ago - at 03/30/2026 02:11PM

Users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com) and the services and applications behind the Client Centre. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.

Central 1’s technical team is investigating and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).

Central 1 - Support@central1.com – DigitalBanking_Support@central1.com - 1.888.889.7878

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