Outage in Central 1

INC217594 – Missing Cash Order Postings

Resolved Minor

March 02, 2026 - Started about 1 month ago - Lasted 1 day
Official incident page

Incident Report

Please be advised that cash parcel settlements for parcels (CP) delivered on Friday, February 27 did not include the February 26 files. The missing cash parcel data from Central 1 reports and the PREC/OREC file has been identified as an issue originating on RBC’s end. We have escalated the matter with RBC and are actively following up. We will provide further updates as soon as more information becomes available. Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/03/2026 06:21PM

The cash settlement for February 26 has been processed. The transactions have been included in this morning's PREC\OREC file.

Contact Central 1 Support if you have any questions.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

IDENTIFIED about 1 month ago - at 03/02/2026 06:30PM

Please be advised that cash parcel settlements for parcels (CP) delivered on Friday, February 27 did not include the February 26 files.

The missing cash parcel data from Central 1 reports and the PREC/OREC file has been identified as an issue originating on RBC’s end. We have escalated the matter with RBC and are actively following up.

We will provide further updates as soon as more information becomes available.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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