Outage in Central 1
INC217878 - Ongoing SMS Verification Code Issue
Resolved MinorIncident Report
We are investigating intermittent problems with SMS delivery for 2‑Step Verification. Affected members might encounter messages like “code cannot be delivered” or “invalid code.”
As a temporary workaround, please ask members to retry the action—additional attempts typically succeed.
We will provide updates as more information becomes available.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Components affected
Central 1 INTERAC e-Transfers® (EMT)Need to monitor Central 1 outages?
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 03/05/2026 04:58PM
Please be aware that we experienced a service interruption impacting a quarter of SMS challenged logins and transactional step-ups between 12:39 a.m. (3:39 a.m. ET) and 8:31 a.m. PT (11:31 a.m. ET).
During this time, users may have been unable to complete login attempts or transaction that required additional authentication.
The incident has been resolved.
We will complete a postmortem, and share these results when available.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
INVESTIGATING
1 day ago - at 03/05/2026 04:05PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 03/05/2026 04:05PM
We are investigating intermittent problems with SMS delivery for 2‑Step Verification. Affected members might encounter messages like “code cannot be delivered” or “invalid code.”
As a temporary workaround, please ask members to retry the action—additional attempts typically succeed.
We will provide updates as more information becomes available.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
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