INC191258 - Unable to Access Pending Requests in User Management (UM)

The redirect of the User Management (UM) application has been completed successfully. The option of Manage Requests is now functioning. Please note that previously communicated enhancements are once again available in UM.

Some users may need to clear their web browser cache to ensure you are getting to the current version of the UM.

Thank you for your patience during this incident.

The scheduled restart of the User Management application at 10 a.m. PT (1 p.m. ET) did not resolve the issue with accessing pending requests.

At 10:45 a.m. PT (1:45 p.m. ET) we will be redirecting the application to a corrected server that includes the enhancements that were originally deployed on November 26 and subsequently rolled back. The incidents that triggered the rollback yesterday have been resolved.

We will provide another update by 11:30 a.m. PT (2:30 p.m. ET). Thank you for your patience while we work on resolving this incident.

Central 1 will be restarting our User Management (UM) application at 10 a.m. PT (1 p.m. ET) which will cause a 5-minute service outage.

Please use CPS to complete any user administration activities during this time.

Central 1 is aware that pending requests in User Management (UM) are not accessible and have initiated an immediate investigation. Our experts are gathering data to determine the underlying cause.

We will provide an update by 10 am PT (1 pm ET) or sooner if the incident is resolved by then.

Central 1 - Support@central1.com - 1.888.889.7878