Outage in Central 1

INC207392 - RBC AFT transactions delayed

Resolved Minor

August 15, 2025 - Started 8 months ago - Lasted about 1 hour
Official incident page

Incident Report

Central 1 received the RBC AFT file late, and the transactions were not included in the ON01/CR01 file last night. The items will be included in the ON02\CR02 file this morning, which will be on the SFTP server between 6:30 and 7 a.m. PT (9:30 and 10 a.m. ET). This notice will be updated once the file has been successfully submitted to the SFTP server. Central 1 - PaymentStream_Support@central1.com - 1.888.889.7878, option 1

Components affected

Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/15/2025 02:17PM

The late RBC AFT transactions are now in your SFTP folder, in the ON02\CR02 file.

Central 1 - PaymentStream_Support@central1.com - 1.888.889.7878, option 1

MONITORING 8 months ago - at 08/15/2025 01:24PM

Central 1 received the RBC AFT file late, and the transactions were not included in the ON01/CR01 file last night. The items will be included in the ON02\CR02 file this morning, which will be on the SFTP server between 6:30 and 7 a.m. PT (9:30 and 10 a.m. ET).

This notice will be updated once the file has been successfully submitted to the SFTP server.

Central 1 - PaymentStream_Support@central1.com - 1.888.889.7878, option 1

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