Outage in Central 1

INC206722 -- Online banking down

Resolved Major
August 03, 2025 - Started 28 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Please be advised there is an issue when attempting to access online banking. Members may see a “No connection to host (ucs-prod.central1.cc:4000)” error message. Members should still be able to access online banking via biometric login on the App as a temporary workaround. Investigation is ongoing with priority. The next update will be made at 7:30 am P.T. / 10:30 am E.T. or earlier.
Components affected
Central 1 INTERAC e-Transfers® (EMT)
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 08/03/2025 03:10PM

No further issues with online banking since the fix was applied at 7:20 am PT, resolving incident.

MONITORING 28 days ago - at 08/03/2025 02:33PM

A fix has been applied and online banking should now be accessible for all platforms. We will continue to monitor the connection before fully resolving the issue. Thank you.

INVESTIGATING 28 days ago - at 08/03/2025 01:56PM

Please be advised there is an issue when attempting to access online banking. Members may see a “No connection to host (ucs-prod.central1.cc:4000)” error message. Members should still be able to access online banking via biometric login on the App as a temporary workaround. Investigation is ongoing with priority. The next update will be made at 7:30 am P.T. / 10:30 am E.T. or earlier.

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