Outage in Central 1

INC206722 -- Online banking down

Resolved Major
August 03, 2025 - Started 5 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Please be advised there is an issue when attempting to access online banking. Members may see a “No connection to host (ucs-prod.central1.cc:4000)” error message. Members should still be able to access online banking via biometric login on the App as a temporary workaround. Investigation is ongoing with priority. The next update will be made at 7:30 am P.T. / 10:30 am E.T. or earlier.
Components affected
Central 1 INTERAC e-Transfers® (EMT)
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 08/03/2025 03:10PM

No further issues with online banking since the fix was applied at 7:20 am PT, resolving incident.

MONITORING 5 days ago - at 08/03/2025 02:33PM

A fix has been applied and online banking should now be accessible for all platforms. We will continue to monitor the connection before fully resolving the issue. Thank you.

INVESTIGATING 5 days ago - at 08/03/2025 01:56PM

Please be advised there is an issue when attempting to access online banking. Members may see a “No connection to host (ucs-prod.central1.cc:4000)” error message. Members should still be able to access online banking via biometric login on the App as a temporary workaround. Investigation is ongoing with priority. The next update will be made at 7:30 am P.T. / 10:30 am E.T. or earlier.

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