Outage in Central 1

INC206066 - C2C Node CUs - Missing POS and ATM Settlements

Resolved Minor

July 24, 2025 - Started 9 months ago - Lasted about 24 hours
Official incident page

Incident Report

*** This notice is only for those credit unions that use NCR/Cardtronics as their Switch Provider *** Please note that the POS (ES) and ATM (TM) settlements for C2C Node credit unions have not been posted to your Central 1 account(s) since July 19. This matter is being actively investigated. An update will be provided by 12:30 pm PT (3:30 pm ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/25/2025 04:28PM

*** This notice is only for those credit unions that use NCR/Cardtronics as their Switch Provider ***

All outstanding settlements have now been posted to Central 1 accounts.

INVESTIGATING 9 months ago - at 07/24/2025 10:30PM

*** This notice is only for those credit unions that use NCR/Cardtronics as their Switch Provider ***

The investigation into the missing POS and ATM settlements continues.

We will provide an update by tomorrow, July 25, at 12 pm PT (3 pm ET).

INVESTIGATING 9 months ago - at 07/24/2025 08:05PM

*** This notice is only for those credit unions that use NCR/Cardtronics as their Switch Provider ***

This incident is still being investigated.

An update will be provided by 3:30 pm PT (6:30 pm ET).

INVESTIGATING 9 months ago - at 07/24/2025 04:31PM

*** This notice is only for those credit unions that use NCR/Cardtronics as their Switch Provider ***

Please note that the POS (ES) and ATM (TM) settlements for C2C Node credit unions have not been posted to your Central 1 account(s) since July 19. This matter is being actively investigated.

An update will be provided by 12:30 pm PT (3:30 pm ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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