INC191125 - Intermittent Inter-Member transfers issue

The incident has been resolved with deployment of the Urgent release.
Please contact Support if you experience any further issues.
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Central 1 has rolled back the ticket causing the incident in the lower environments and testing has been completed. The release has been scheduled for Production tonight, Thursday November 28, 2024 in Urgent Digital Banking Core Release 732.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

We are currently experiencing an intermittent issue with the inter-member transfer (Option 2) on our Digital Banking Retail and Small Business Desktop platform. When a user initiating a transfer to another member or customer, they will need to enter the recipient’s account number and branch number (if applicable) in the designated fields. Some users may encounter an issue at the final confirmation stage causing a blank screen.

Please note that this issue does not affect the Mobile app or e-Transfers. As a work around, your users can use the Mobile App to complete the inter-member transfer or send an e-Transfer to the other member.

We are actively investigating the issue and working to resolve it as quickly as possible.
An update will be provided tomorrow Thursday Nov 28th, by 1 p.m. PT (4 p.m. ET) or sooner.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2