Outage in Central 1

INC191000 - Teamsite 20 Intermittent timeouts and slowness

Resolved Minor
November 25, 2024 - Started 26 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Please be advised that we are currently experiencing a technical disruption with the Teamsite 20 CCpro and eStudio services. Your website content editors may notice that the system is extremely slow or show intermittent timeouts error 503. This incident does not affect online banking. OpenText and Central1 are actively investigating this issue and working to resolve it as our top priority. An update will be provided by 3p.m. PT (6 p.m. ET) or sooner. Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 11/25/2024 10:45PM

The incident has been resolved. Teamsite has recovered.

INVESTIGATING 26 days ago - at 11/25/2024 10:25PM

Our vendor is restarting Teamsite. This will cause a 2 minute full outage of the authoring/editing interface. This will have no impact on live sites (your customers or members will not be impacted).

INVESTIGATING 26 days ago - at 11/25/2024 09:18PM

Please be advised that we are currently experiencing a technical disruption with the Teamsite 20 CCpro and eStudio services. Your website content editors may notice that the system is extremely slow or show intermittent timeouts error 503.

This incident does not affect online banking. OpenText and Central1 are actively investigating this issue and working to resolve it as our top priority. An update will be provided by 3p.m. PT (6 p.m. ET) or sooner.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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