Outage in Central 1

INC197108: ECCX reports not available for March 11th run

Resolved Minor
March 11, 2025 - Started 9 months ago - Lasted about 22 hours
Official incident page

Incident Report

Please be advised that due to a potential software error related to daylight savings, the script for last night's ECCX 'e-Transfers Failed Transactions Report' did not fully complete. As a result, today's ECCX reports are currently empty. Our team is actively working on identifying a fix, and we aim to include today's ECCX report in tomorrow's report. All other reports were successfully completed and submitted as scheduled. We will provide our next update today by or before 2 p.m. PT (5 p.m. ET). Central 1 Client Support Services T 888 889 7878 Option 1
Components affected
Central 1 Bill Payments

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 03/12/2025 12:12PM

The ECCX (Failed Transactions) report is included in this morning's MERG0312P.DAT file and FTP folders (ON).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

IDENTIFIED 9 months ago - at 03/11/2025 10:38PM

Central 1 continues to work on a fix to ensure the ECCX report is available in tomorrow’s file and report delivery.

We will provide an update tomorrow morning by 7 a.m. PT (10 a.m. ET).

IDENTIFIED 9 months ago - at 03/11/2025 02:30PM

Please be advised that due to a potential software error related to daylight savings, the script for last night's ECCX 'e-Transfers Failed Transactions Report' did not fully complete. As a result, today's ECCX reports are currently empty.

Our team is actively working on identifying a fix, and we aim to include today's ECCX report in tomorrow's report. All other reports were successfully completed and submitted as scheduled.

We will provide our next update today by or before 2 p.m. PT (5 p.m. ET).

Central 1 Client Support Services T 888 889 7878 Option 1

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