INC231409 - MD and Forge Intermittent outages

MemberDirect and Forge have remained stable for the past 2 hours.

As a result, we are resolving this incident.

If you experience any further issues, please contact Client Support.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 0

We have restored service following a restart of the affected backend server.
Forge, MemberDirect, and PaymentStream Direct are now operating normally.

Technical teams continue to monitor the environment closely to ensure service stability and to complete the root cause investigation.

We apologize for the disruption and thank you for your patience while we worked to restore service.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

We continue to investigate intermittent service issues affecting MemberDirect.

As part of ongoing remediation efforts, we will be taking a backend server offline to perform emergency maintenance. This action is expected to result in an outage of MemberDirect login services and PaymentStream Direct for approximately 10 minutes.

Technical teams will continue to monitor the environment and work toward full service restoration. Further updates will be provided as they become available.

We apologize for the inconvenience and appreciate your patience.

MemberDirect (MD) and Forge remain intermittently unavailable. We identified an issue with the member database and blocked the affected member; however, the outages continue.

Intellect Design is actively investigating the MA servers and will provide further updates as information becomes available.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Central 1 and Intellect Design continue investigating the service degradation affecting Forge and MemberDirect. Although our previous update indicated the incident was resolved, the issue recurred at approximately 8:20 a.m. PCT / 10:20 a.m. ET.

Based on current investigations, MemberDirect Business and PaymentStream Direct were and are not impacted by this issue.

Technical teams are actively investigating the cause of the recurring service degradation and working to restore service stability as quickly as possible.

Further updates will be provided as more information becomes available.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Central 1 has resolved the outage affecting MemberDirect, Forge, MemberDirect Business, and PaymentStream Direct. The outage began at 5:53 a.m. PT (7:53 a.m. ET) and was resolved at 7:53 a.m. PT (9:53 a.m. ET).

Central 1’s technical team will continue to monitor the environment and investigate the root cause of the incident.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2