Outage in Central 1
NC231795 – Microsoft 365 Service Disruption
Resolved MinorIncident Report
Central 1 is currently experiencing a service interruption affecting Microsoft 365 applications. At this time, email delivery and access are impacted, and our technical teams are actively investigating the full scope of affected services.
As inbound and outbound emails are experiencing delays, please do not report issues via email. If you require assistance or need to report an urgent issue, please submit a ticket directly through our Service-Now or call us. We will provide another update as soon as more information becomes available.
Central 1 support 1.888.889.7878 (option 1)
Digital Banking Support 1.888.889.7878 (option 2)
https://central1.service-now.com/
Components affected
Central 1 Critical/High Priority Incident Alert Central 1 INTERAC e-Transfers® (EMT) Central 1 Wire Transfers Central 1 Central1.com Central 1 Bill PaymentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 11/13/2026 07:07PM
As per updates from Microsoft - The issue has been resolved, and services have recovered. We will continue to monitor the environment to ensure services remain stable. We appreciate your patience and understanding while the issue was being addressed.
Central 1 support 1.888.889.7878 (option 1)
Digital Banking Support 1.888.889.7878 (option 2)
https://central1.service-now.com/
MONITORING
1 day ago - at 11/13/2026 12:47PM
Microsoft continues to experience issues affecting Outlook and other Microsoft 365 services. However, we are seeing partial recovery, and some users are beginning to regain access to Outlook.
Email delivery may also be delayed. New messages may not arrive immediately, and previously delayed emails may continue to arrive gradually as Microsoft works through the backlog.
If you rely on email alerts to process items within Central 1 applications (including EFM, FAS, and AFT), please log in directly to the respective application to review pending actions. To reach Central 1, please submit a Service-Now ticket or call Support directly.
Central 1 support 1.888.889.7878 (option 1)
Digital Banking Support 1.888.889.7878 (option 2)
https://central1.service-now.com
MONITORING
2 days ago - at 11/12/2026 08:20PM
Central 1 is currently monitoring Microsoft message boards for updates and will post new developments to the Status Page as they become available. If you rely on email alerts to process items within Central 1 applications (including EFM, FAS, and AFT), please log in directly to the respective application to review pending actions. To reach Central 1, please submit a Service-Now ticket or call Support directly.
Central 1 support 1.888.889.7878 (option 1)
Digital Banking Support 1.888.889.7878 (option 2)
https://central1.service-now.com
INVESTIGATING
2 days ago - at 11/12/2026 06:43PM
Central 1 is currently experiencing a service interruption affecting Microsoft 365 applications. At this time, email delivery and access are impacted, and our technical teams are actively investigating the full scope of affected services.
As inbound and outbound emails are experiencing delays, please do not report issues via email. If you require assistance or need to report an urgent issue, please submit a ticket directly through our Service-Now or call us. We will provide another update as soon as more information becomes available.
Central 1 support 1.888.889.7878 (option 1)
Digital Banking Support 1.888.889.7878 (option 2)
https://central1.service-now.com/
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