Outage in CentralReach

Platform Performance Issues

Resolved Minor
December 04, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware that some users are intermittently having trouble logging into the CentralReach system. Our team has identified the issue and is working to resolve this incident as soon as possible. We apologize for the inconvenience. We will provide more information as soon as it's available.
Components affected
CentralReach Platform
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/04/2024 07:11PM

After monitoring and successful system testing, we're pleased to confirm that the CentralReach platform has fully returned to expected levels of operation.

MONITORING about 2 months ago - at 12/04/2024 06:26PM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 12/04/2024 06:21PM

Platform performance has improved and we're continuing to monitor. Users will notice improvements logging in.

IDENTIFIED about 2 months ago - at 12/04/2024 06:21PM

Platform performance has improved and we're continuing to monitor. Users will notice improvements logging in.

IDENTIFIED about 2 months ago - at 12/04/2024 06:10PM

Our engineering teams are continuing efforts to resolve issues affecting the ability to log in. We'll provide another update within 15 minutes.

IDENTIFIED about 2 months ago - at 12/04/2024 05:48PM

We are aware that some users are intermittently having trouble logging into the CentralReach system. Our team has identified the issue and is working to resolve this incident as soon as possible. We apologize for the inconvenience. We will provide more information as soon as it's available.

source IsDown Service outage due to upstream errors Reports started 23 minutes before official outage was reported

Users report service not loading, showing 'no healthy upstream' error, indicating a possible server or network issue.

Latest CentralReach outages

Service Disruption - 1 day ago
Service Disruption - about 2 months ago
System Performance - 6 months ago

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