Outage in CentralReach

Service Disruption

Resolved Major
December 16, 2024 - Started 10 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are experiencing an issue which is intermittently preventing some users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly to restore the log in experience for all users.
Components affected
CentralReach Platform

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/16/2024 09:33PM

After careful monitoring and consistent activity, we're pleased to report that all areas of CentralReach and the log in screen are operating at expected levels.

MONITORING 10 months ago - at 12/16/2024 03:42PM

CentralReach has restored log in access for all users. Users may need to clear cache for the best experience. We're continuing to work with our third-party and monitoring performance.

IDENTIFIED 10 months ago - at 12/16/2024 03:31PM

A third party provider is experiencing an issue which is preventing some CentralReach users from logging in. We're working with the provider toward resolution.

INVESTIGATING 10 months ago - at 12/16/2024 03:19PM

We are experiencing an issue which is intermittently preventing some users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly to restore the log in experience for all users.

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