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Outage in CentralReach

Service Disruption

Resolved Minor
January 29, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating reports of a service disruption that is intermittently preventing users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly to restore consistent access.
Components affected
CentralReach Platform

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 01/29/2025 08:21PM

After monitoring and testing, we've confirmed that the platform performance has returned to expected levels.

MONITORING 12 months ago - at 01/29/2025 07:45PM

The cause of the earlier disruption has been identified and resolved. We're continuing to monitor performance.

INVESTIGATING 12 months ago - at 01/29/2025 07:25PM

We are currently investigating reports of a service disruption that is intermittently preventing users from logging in to CentralReach. We apologize for the inconvenience, and we are working rapidly to restore consistent access.

source IsDown Service outage due to upstream connection errors Reports started 12 minutes before official outage was reported

Users experience inability to access service, facing login issues and streaming errors, mainly due to upstream connect errors such as 'connection failure' and 'overflow'.

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