Outage in Change Healthcare

Resolved: InterQual Cloud Solutions Test Environment Unavailable

Resolved Major
March 18, 2024 - Started 10 months ago - Lasted 21 days
Official incident page

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Outage Details

This message is intended for customers of InterQual Cloud Solutions. An issue is currently preventing users from accessing the InterQual® Cloud Solutions test environment (https://integ.ds.interqual.com). The production environment (https://prod.ds.interqual.com) is not impacted by this issue and remains available. Current Status We are currently investigating this issue. Additional information will be provided as we make progress towards a resolution.
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 04/09/2024 01:13AM

This message is intended for InterQual® Cloud Solutions customers.

Access to the InterQual® Cloud Solutions test environment URL has been restored (https://integ.ds.interqual.com).

Customers and integrating partners systems that have made changes to use the alternate URL (https://integ2.ds.interqual.com) may continue to do so until future notice.

If you continue to experience any issues accessing the test environment, please contact Product Support.

Contact Information
For any additional information or assistance, log in to the Customer Care Hub and submit a new case to Product Support. Product Support is available by e-mail at interqualsupport@optum.com and by phone at 1-800-CRITERIA (274-8374).

IDENTIFIED 9 months ago - at 03/28/2024 02:08PM

This message is intended for InterQual® Cloud Solutions customers.

A network configuration issue is continuing to prevent users from accessing the InterQual® Cloud Solutions test environment URL: https://integ.ds.interqual.com.

To address this issue, an alternate URL has been created to provide a temporary workaround for access to the test environment: https://integ2.ds.interqual.com

This alternate URL is not a new environment, but an alternate URL for the existing InterQual Cloud Solutions test environment. Users can access this URL with their existing test environment credentials.

We are also in the process of working with integrating partner systems to redirect integrations and SSO connections to the alternate URL for the test environment. Additional information will be provided as it becomes available.

The production environment URL (https://prod.ds.interqual.com) is not impacted by this issue and remains available.

Current Status
We are continuing to work towards restoration of the normal test environment URL. Additional information will be provided as we make progress towards a resolution.

INVESTIGATING 10 months ago - at 03/20/2024 05:50PM

This message is intended for customers of InterQual® Cloud Solutions.

InterQual® Cloud Solutions test environment continues to be unavailable (https://integ.ds.interqual.com).

The production environment (https://prod.ds.interqual.com) is not impacted by this issue and remains available.

Current Status
We continue to investigate this issue, but no ETA for resolution is available. Additional information will be provided as possible.

INVESTIGATING 10 months ago - at 03/19/2024 07:44PM

This message is intended for customers of InterQual® Cloud Solutions.

An issue is currently preventing users from accessing the InterQual® Cloud Solutions test environment (https://integ.ds.interqual.com).

The production environment (https://prod.ds.interqual.com) is not impacted by this issue and remains available.

Current Status
We are continuing to investigate this issue, but no ETA for resolution is available yet. Additional information will be provided as we make progress towards a resolution.

INVESTIGATING 10 months ago - at 03/18/2024 09:17PM

This message is intended for customers of InterQual® Cloud Solutions.

An issue is currently preventing users from accessing the InterQual® Cloud Solutions test environment (https://integ.ds.interqual.com).

The production environment (https://prod.ds.interqual.com) is not impacted by this issue and remains available.

Current Status
We are continuing to investigate this issue, but no ETA for resolution is available yet. Additional information will be provided as we make progress towards a resolution.

INVESTIGATING 10 months ago - at 03/18/2024 03:32PM

This message is intended for customers of InterQual Cloud Solutions.

An issue is currently preventing users from accessing the InterQual® Cloud Solutions test environment (https://integ.ds.interqual.com).

The production environment (https://prod.ds.interqual.com) is not impacted by this issue and remains available.

Current Status
We are currently investigating this issue. Additional information will be provided as we make progress towards a resolution.

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