Outage in Change Healthcare

New Incident: Eligibility transactions are not processing

Resolved Major
August 01, 2024 - Started over 1 year ago - Lasted 26 minutes
Official incident page

Incident Report

Optum eligibility transactions are unable to process at this time. We have identified the root cause of the issue and are working to remediate the problem as quickly as possible. We will update you when this is resolved. REF INC0587592
Components affected
Change Healthcare Enterprise

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/01/2024 10:15PM

This issue is resolved and eligibility transactions are performing as expected.

INVESTIGATING over 1 year ago - at 08/01/2024 09:51PM

Optum eligibility transactions are unable to process at this time. We have identified the root cause of the issue and are working to remediate the problem as quickly as possible.

We will update you when this is resolved.

REF INC0587592

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