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Outage in Change Healthcare

New: MedRx claim timeout and website issues.

Resolved Minor
January 08, 2025 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Jan. 8, 2025, Optum has identified an issue causing intermittent timeouts for claims submitted to MedRx Medicare as well as intermittent tool issues on the MedRx website. We are currently working to resolve these issues and will provide an update as soon as possible. REF 15768508 1/8/2025
Components affected
Change Healthcare MedRx

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/08/2025 05:26PM

The issue identified on Jan. 8, 2025, has been resolved. Optum identified an issue causing intermittent timeouts for claims submitted to MedRx Medicare as well as intermittent tool issues on the MedRx website.

We will continue to monitor systems to ensure that there is no recurrence of the issue.

REF 15770211

INVESTIGATING over 1 year ago - at 01/08/2025 03:09PM

Jan. 8, 2025, Optum has identified an issue causing intermittent timeouts for claims submitted to MedRx Medicare as well as intermittent tool issues on the MedRx website. We are currently working to resolve these issues and will provide an update as soon as possible.

REF 15768508 1/8/2025

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