Outage in Change Healthcare

New: Electronic Voucher, Data Feed and Pre/Post Edit Functionality

Minor
January 11, 2025 - Started 13 days ago
Official incident page

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Outage Details

Pharmacy Partners, Jan. 11, 2025, we have received reports that electronic vouchers, data feeds, as well as pre- and post-edit functionalities may not be working as expected. Upon investigation, it appears these issues may be related to certain software providers. If you are experiencing any issues, we recommend contacting your software provider for further assistance. Please know that our partnership with Pharma remains strong, and we are dedicated to supporting our retail partners with the best solutions and services available. If you have any questions or require additional support, please do not hesitate to reach out to us. Thank you for your business. REF 15804152 1/11/2025
Components affected
Change Healthcare Rx Edit Change Healthcare Rx Assist
Latest Updates ( sorted recent to last )
IDENTIFIED 13 days ago - at 01/11/2025 02:57PM

Pharmacy Partners, Jan. 11, 2025, we have received reports that electronic vouchers, data feeds, as well as pre- and post-edit functionalities may not be working as expected. Upon investigation, it appears these issues may be related to certain software providers. If you are experiencing any issues, we recommend contacting your software provider for further assistance.

Please know that our partnership with Pharma remains strong, and we are dedicated to supporting our retail partners with the best solutions and services available.

If you have any questions or require additional support, please do not hesitate to reach out to us.

Thank you for your business.

REF 15804152 1/11/2025

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