Outage in Change Healthcare

New Incident: Clinical Decision Support – InterQual® Cloud Solutions

Resolved Major
April 23, 2025 - Started 6 months ago - Lasted 17 minutes
Official incident page

Incident Report

An issue is currently preventing users from accessing the InterQual Cloud Solutions production environment URL: https://prod.ds.interqual.com/. While this issue is being investigated, users can redirect to the alternate production environment URL, which is currently available: https://prod2.ds.interqual.com/. We are investigating the incident and will provide an update when more information is available. We apologize for any inconvenience this may cause and appreciate your patience. REF 17391009
Components affected
Change Healthcare InterQual® Cloud Solutions

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/23/2025 06:39PM

An issue was preventing users from accessing the InterQual Cloud Solutions production environment URL: https://prod.ds.interqual.com. This issue is now resolved. We apologize for any inconvenience this caused.

INVESTIGATING 6 months ago - at 04/23/2025 06:24PM

An issue is currently preventing users from accessing the InterQual Cloud Solutions production environment URL: https://prod.ds.interqual.com/. While this issue is being investigated, users can redirect to the alternate production environment URL, which is currently available: https://prod2.ds.interqual.com/.

We are investigating the incident and will provide an update when more information is available. We apologize for any inconvenience this may cause and appreciate your patience.

REF 17391009

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