Outage in Channable

Importing items from Shopify is currently not possible

Resolved Major

January 16, 2025 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue preventing Channable from importing items using Shopify API connections. We are working to resolve this issue as quickly as possible. While this incident is ongoing, any Shopify API connections in the Channable tool might show a red "Failed" marker or become stuck on the "Queued" status. Once this incident is resolved, any missed imports will be reattempted automatically.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/16/2025 06:04PM

The issue has been resolved. All affected Shopify imports have been restarted, which will also unblock any feeds, APIs, or ad generators that were stuck on the "Queued" status. Projects will continue running on their normal schedule.

MONITORING about 1 year ago - at 01/16/2025 05:09PM

We have released a fix for the issue. We are currently monitoring the results of this.

IDENTIFIED about 1 year ago - at 01/16/2025 04:06PM

We have identified an issue preventing Channable from importing items using Shopify API connections.
We are working to resolve this issue as quickly as possible.

While this incident is ongoing, any Shopify API connections in the Channable tool might show a red "Failed" marker or become stuck on the "Queued" status. Once this incident is resolved, any missed imports will be reattempted automatically.

Latest Channable outages

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Not reachable by phone - 2 months ago

Returns for several Mirakl platforms is not performing accordingly - 4 months ago

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