Outage in ChannelAdvisor Page

eBay Promoted Listings Reporting Issue

Resolved Minor
September 30, 2022 - Started about 3 years ago - Lasted 4 days
Official incident page

Incident Report

eBay is experiencing a system issue with reporting where advertisers may see a drop in impressions and click data for Promoted Listings Standard and Promoted Listings Advanced campaigns. Please note that listings are not affected at this time and are still being promoted. The eBay team is actively working to recover this data. This is only impacting click and impression data, and “sold” and “sales” data is still accurate. This alert will continue to be updated as we receive more information from eBay.
Components affected
ChannelAdvisor Page Marketing ChannelAdvisor Page Sell: Marketplaces, First Party & Webstores

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Latest Updates ( sorted recent to last )
INVESTIGATING about 3 years ago - at 10/03/2022 01:41PM

This issue is still ongoing as of today. eBay is working to resolve this issue with high priority. This alert will be updated as more information is available.

INVESTIGATING about 3 years ago - at 09/30/2022 12:00AM

eBay is experiencing a system issue with reporting where advertisers may see a drop in impressions and click data for Promoted Listings Standard and Promoted Listings Advanced campaigns. Please note that listings are not affected at this time and are still being promoted. The eBay team is actively working to recover this data.

This is only impacting click and impression data, and “sold” and “sales” data is still accurate.

This alert will continue to be updated as we receive more information from eBay.

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