Outage in Chargebee

Elevated errors noticed on API Requests

Resolved Minor
February 13, 2024 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Chargebee is investigating an issue that could potentially affect some merchants who may experience increased API error rates. We will provide further details as more information becomes available.
Components affected
Chargebee API

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/13/2024 07:27AM

We have noticed API disruptions occurring between 06:17 UTC and 07:05 UTC. Following thorough monitoring, we can confirm that all systems have stabilized and are operating normally. This incident is now resolved, and we do not anticipate any further impact on our business. We apologize for any inconvenience or disruption caused.

MONITORING almost 2 years ago - at 02/13/2024 07:20AM

Our engineers have identified and fixed the issue. The services are back to normal. Our team is closely monitoring this case. Please reach out to our support team in case you are still facing issues.

IDENTIFIED almost 2 years ago - at 02/13/2024 07:19AM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 02/13/2024 07:07AM

Chargebee is investigating an issue that could potentially affect some merchants who may experience increased API error rates. We will provide further details as more information becomes available.

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