Outage in Chargebee

Adyen Service Degradation

Resolved Minor
September 05, 2024 - Started 4 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We have identified a problem external to our platform that has caused an increase in error rates for transactions and add payment methods processed through Adyen starting at 03:43 UTC. We have reached out to Adyen and will provide an update as soon as we have more information. For more details, please follow Adyen’s official Update: https://status.adyen.com
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/05/2024 11:52AM

We have not observed any errors after 07:49 AM UTC, we are proceeding with resolving the incident.

MONITORING 4 months ago - at 09/05/2024 08:20AM

We have observed a decrease in errors starting from 06:31 UTC, indicating potential improvement in the issue affecting merchants during checkout and add payment methods. We are continuing to monitor and will provide further updates as we receive more information from Adyen.

IDENTIFIED 4 months ago - at 09/05/2024 08:06AM

We have identified a problem external to our platform that has caused an increase in error rates for transactions and add payment methods processed through Adyen starting at 03:43 UTC. We have reached out to Adyen and will provide an update as soon as we have more information.

For more details, please follow Adyen’s official Update: https://status.adyen.com

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