Check Point Outage History

Check Point's Policy Insights service experienced a major incident where the system failed to retrieve suggestions for users. The issue affected the core functionality of the Policy Insights feature for approximately 1.9 hours. The incident was resolved after investigation and monitoring by the Check Point team.

Check Point's Identity and Trust service experienced partial disruptions in the US region for 1.7 hours. The service disruption affected users' ability to access identity and trust management functions. The incident was resolved after investigation and remediation efforts.

Check Point's User Center and Support Center services experienced a major outage that made both platforms unavailable to users. The disruption affected the UserCenter/PMAP and Support Center components for approximately 20 minutes. The incident was resolved after investigation and service restoration efforts by the technical team.

Check Point's Reach My Device service for Quantum Spark SMB appliances experienced a major outage lasting 2.2 hours. The service was completely unavailable, preventing users from remotely accessing and managing their devices. The issue was identified and resolved with a fix implementation.

Check Point's Spark Management service experienced application errors specifically affecting MSSP account types for 36 minutes. The affected components included smp1.checkpoint.com and smbmgmtservice.checkpoint.com. The issue was identified and resolved with an implemented fix.

Check Point's Harmony Endpoint Portal experienced a service interruption where Asset Management and Organizational Units failed to load across all regions, affecting the Harmony Endpoint Cloud Management component. The teams identified the root cause and actively worked on implementing a solution. The incident was resolved after 1.4 hours of downtime.

Check Point's updates.checkpoint.com experienced a partial service disruption affecting the Quantum Update Service for 20 minutes. The incident was resolved after investigation and monitoring of the service restoration.

Check Point's WAF & Application Security Management service experienced a partial degradation across multiple regions for 4.9 hours, affecting customers using SaaS profiles with non-issued certificates who had issues updating or applying security policies. Traffic processing, application inspection, and monitoring capabilities remained fully operational throughout the incident. The root cause was identified and a fix was deployed, with the incident resolved by 11:33 UTC.

Check Point's Spark Management service in the EU region experienced a major incident where gateways appeared disconnected in the management application due to an internal error that caused gateway heartbeat failures when a shared file exceeded its size limit. The issue affected smbmgmtservice.checkpoint.com for 1.7 hours, preventing proper gateway communication with the management service. The incident was resolved by implementing proper file handling and rotation mechanisms, with fixes applied across all regions to prevent recurrence.

Check Point's Infinity Portal Data Services in the EU region experienced intermittent delays affecting query results and data updates for 24 minutes. The service disruption was classified as minor and has been fully resolved.