Check Point Outage History

Check Point's Harmony Endpoint Portal experienced a service interruption where Asset Management and Organizational Units failed to load across all regions, affecting the Harmony Endpoint Cloud Management component. The teams identified the root cause and actively worked on implementing a solution. The incident was resolved after 1.4 hours of downtime.

Check Point's updates.checkpoint.com experienced a partial service disruption affecting the Quantum Update Service for 20 minutes. The incident was resolved after investigation and monitoring of the service restoration.

Check Point's WAF & Application Security Management service experienced a partial degradation across multiple regions for 4.9 hours, affecting customers using SaaS profiles with non-issued certificates who had issues updating or applying security policies. Traffic processing, application inspection, and monitoring capabilities remained fully operational throughout the incident. The root cause was identified and a fix was deployed, with the incident resolved by 11:33 UTC.

Check Point's Spark Management service in the EU region experienced a major incident where gateways appeared disconnected in the management application due to an internal error that caused gateway heartbeat failures when a shared file exceeded its size limit. The issue affected smbmgmtservice.checkpoint.com for 1.7 hours, preventing proper gateway communication with the management service. The incident was resolved by implementing proper file handling and rotation mechanisms, with fixes applied across all regions to prevent recurrence.

Check Point's Infinity Portal Data Services in the EU region experienced intermittent delays affecting query results and data updates for 24 minutes. The service disruption was classified as minor and has been fully resolved.

Check Point's Anti-Malware signature updates were unavailable for 4.1 hours, affecting the Harmony Endpoint Cloud Management (Sandblast Agent) component. Existing protections remained active during the outage, and zero-day protections and anti-ransomware updates continued to function normally. The issue has been resolved.

Check Point experienced sporadic failures affecting access to the Harmony Endpoint Portal across all regions, causing intermittent access issues for customers trying to reach the management interface. The incident affected the Harmony Endpoint Cloud Management component but did not impact endpoint security protections, which continued operating normally on devices. The issue was resolved after 6.4 hours of investigation and remediation efforts.

Check Point's ThreatCloud AI services in the UAE experienced disruptions for 24.2 hours due to an AWS infrastructure issue. The incident affected Threat Emulation and Threat Extraction services for users in the UAE region. Check Point resolved the issue by migrating all affected ThreatCloud services to alternative regions.

Check Point experienced communication issues with their Threat Emulation service in the UAE region due to an AWS outage, affecting Harmony email, Harmony endpoint, and Quantum products. The company implemented a temporary fix by rerouting affected traffic to an alternate region. The incident was resolved after 1.7 hours once the underlying issue was identified and a permanent fix was implemented.

Check Point experienced a major service incident where new gateways in the India region failed to pair with the Spark Management service, specifically affecting gateways connected to the ap-1.spark-management.checkpoint.com endpoint. The incident lasted 2.1 hours and has been resolved.