Outage in Chili Piper

HS Custom Properties and Router Flow Issue

Resolved Minor
December 09, 2024 - Started 13 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing an issue where HS custom properties are not being updated as expected. Additionally, the router flow is encountering a blockage at the "Create/Update Contact" node, preventing the execution of subsequent tasks. Our team is actively investigating the root cause and working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work toward a solution.
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 12/09/2024 02:22PM

Our Engineering Team identified the root cause of this issue and deployed the required fix. HubSpot actions like "Update Property", "Create/Update Contact, and "Create Engagement" nodes should work as they should from now on.

If you still notice any issues, please reach out to support@chilipiper.com with examples so they can be further investigated.

IDENTIFIED 13 days ago - at 12/09/2024 11:07AM

We are currently experiencing an issue where HS custom properties are not being updated as expected. Additionally, the router flow is encountering a blockage at the "Create/Update Contact" node, preventing the execution of subsequent tasks.

Our team is actively investigating the root cause and working to resolve this issue as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience as we work toward a solution.

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