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We've confirmed the fix is in place, and routing is working as expected.
Customers using our "marketing.js" Concierge snippet on their landing pages will have experienced an issue where no submissions were coming through.
Symptom is that the snippet sends an error to the Chrome developer console noting an "undefined" "jwt bearer token".
We were alerted to this incident around 12:45 PM ET, and the code causing the issue was rolled back at approximately 2:00 PM ET, meaning there was a window of just over an hour where no submissions would come through.
As we've rolled back the code, we are now monitoring to determine if the incident is now resolved and will act quickly if we still see any occurrences.
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
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