Outage in Cigo
SMS and Email Notifications Service Outage
Resolved MajorIncident Report
We are currently investigating an emerging issue with our SMS and Email notifications service. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide updates as we make progress. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue promptly.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 05/30/2024 03:04PM
The incident has been resolved, and SMS and email notification services are now fully restored. We are currently analyzing the issue to prevent it from happening again. Thank you for your patience and understanding.
MONITORING
over 1 year ago - at 05/30/2024 02:51PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
over 1 year ago - at 05/30/2024 02:29PM
We've identified the issue with our messaging service that started at 9:40 AM (Eastern Time). Rest assured, all scheduled and event notifications sent before this time were successfully delivered. Our team is actively working on a fix, and we will post an update as soon as the problem is resolved. Thank you for your patience.
INVESTIGATING
over 1 year ago - at 05/30/2024 02:18PM
We are currently investigating an emerging issue with our SMS and Email notifications service. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide updates as we make progress. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue promptly.
Latest Cigo outages
SSL Certification Issue Affecting Import Tool and Confirmation Module Notifications - about 1 month ago
Incident: Web Application Outage - 3 months ago
Degraded Platform Performance Due to Ongoing System Update - 4 months ago
Network Degradation Impacting Cigo Services - 7 months ago
Azure Outage - about 1 year ago
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