Outage in Cigo

SMS and Email Notifications Service Outage

Resolved Major
May 30, 2024 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an emerging issue with our SMS and Email notifications service. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide updates as we make progress. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue promptly.
Components affected
Cigo Outbound SMS Service Cigo Outbound Email Service
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/30/2024 03:04PM

The incident has been resolved, and SMS and email notification services are now fully restored. We are currently analyzing the issue to prevent it from happening again. Thank you for your patience and understanding.

MONITORING 5 months ago - at 05/30/2024 02:51PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 05/30/2024 02:29PM

We've identified the issue with our messaging service that started at 9:40 AM (Eastern Time). Rest assured, all scheduled and event notifications sent before this time were successfully delivered. Our team is actively working on a fix, and we will post an update as soon as the problem is resolved. Thank you for your patience.

INVESTIGATING 5 months ago - at 05/30/2024 02:18PM

We are currently investigating an emerging issue with our SMS and Email notifications service. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide updates as we make progress. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue promptly.

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