Outage in Cigo

Degraded Platform Performance Due to Ongoing System Update

Resolved Major
June 23, 2025 - Started 9 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating an issue related to an ongoing system update that is impacting platform performance and availability. Users may experience slow response times or intermittent access issues. Our engineering team is working to identify the root cause and restore full functionality as quickly as possible. We will share updates as progress is made.
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 06/24/2025 02:02AM

The issue has been fully resolved. We reverted the deployment that caused the disruption, and the related changes will be revised and rescheduled for a future release. Thank you for your patience and understanding throughout the investigation.

IDENTIFIED 9 days ago - at 06/23/2025 08:16PM

We’ve identified the cause of the issue. While platform performance has recovered, the underlying system update did not complete successfully. Our team is conducting a thorough review of the root cause and will provide further updates as we determine the next steps.

INVESTIGATING 9 days ago - at 06/23/2025 08:08PM

We are currently investigating an issue related to an ongoing system update that is impacting platform performance and availability. Users may experience slow response times or intermittent access issues. Our engineering team is working to identify the root cause and restore full functionality as quickly as possible. We will share updates as progress is made.

Latest Cigo outages

Azure Outage - 11 months ago
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