Outage in Cigo
Degraded Platform Performance Due to Ongoing System Update
Resolved Major
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Outage Details
We are currently investigating an issue related to an ongoing system update that is impacting platform performance and availability. Users may experience slow response times or intermittent access issues. Our engineering team is working to identify the root cause and restore full functionality as quickly as possible. We will share updates as progress is made.
Components affected
Cigo Operator API Cigo Dashboard and Planner Cigo Public API Cigo iOS Cigo Android Cigo Outbound Email Service Cigo Outbound SMS ServiceLatest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/24/2025 02:02AM
The issue has been fully resolved. We reverted the deployment that caused the disruption, and the related changes will be revised and rescheduled for a future release. Thank you for your patience and understanding throughout the investigation.
IDENTIFIED
about 1 month ago - at 06/23/2025 08:16PM
We’ve identified the cause of the issue. While platform performance has recovered, the underlying system update did not complete successfully. Our team is conducting a thorough review of the root cause and will provide further updates as we determine the next steps.
INVESTIGATING
about 1 month ago - at 06/23/2025 08:08PM
We are currently investigating an issue related to an ongoing system update that is impacting platform performance and availability. Users may experience slow response times or intermittent access issues. Our engineering team is working to identify the root cause and restore full functionality as quickly as possible. We will share updates as progress is made.
Latest Cigo outages
Incident: Web Application Outage - 12 days ago
Network Degradation Impacting Cigo Services - 4 months ago
Azure Outage - 12 months ago
SMS and Email Notifications Service Outage - about 1 year ago
SMS Notifications Service Outage - about 1 year ago
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