SSL Certification Issue Affecting Import Tool and Confirmation Module Notifications

The SSL certification issue that impacted several internal services, including the Import Tool and the Confirmation module notifications, has been fully resolved. All affected services are now fully operational.

We have implemented safeguards to prevent similar issues during future SSL certification rotations.

Thank you for your patience and understanding throughout this incident.

We have resolved the issues affecting the Import Tool and the Confirmation module notifications. Both are now fully operational.

Our team is currently working on finalizing the recovery of a few remaining automated functions that may still be degraded.

We will provide another update once all affected services are fully restored.

We recently experienced unexpected issues with SSL certification that disrupted database connections for several of our internal services.

The Import Tool was initially affected but has since been fully restored. During our investigation, we also identified that the issue impacted the notifications subsystem for the Confirmation module, which relies on SMS and email sending.

While the Import Tool is now operating normally, we are still working to restore full connectivity for Confirmation module notifications, along with a few other automated functions that may currently be degraded.

Our engineering team has identified the root cause and is implementing safeguards to prevent similar issues during future SSL certification rotations.

We sincerely apologize for the disruption and will continue to provide updates until all affected services are fully restored.