Incident Notice: Microsoft Azure Outage

Microsoft has confirmed that all affected Azure services have been fully restored.
Cigo Tracker systems were back to normal operation as of 16:59 EST.

Following service stabilization, we have now reverted from our backup environment back to our primary infrastructure. All systems are operating normally, and performance remains stable.

If you wish to receive the official Microsoft incident report once it is published, please email us at support@cigotracker.com
, and we will make it available to you as soon as we receive it.

Thank you for your patience and understanding throughout this Azure service disruption.

We have successfully bypassed the Azure Front Door issue. While Azure continues to experience a global outage, Cigo Tracker remains fully operational through our failover.

Please note that Cigo Tracker is currently accessible only via https://app.cigotracker.com
.

We will continue to closely monitor system performance and provide updates as the situation with Microsoft Azure progresses.

Thank you for your continued patience and understanding.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

To ensure our clients’ operations remain uninterrupted, we have activated our failover.
You can access the Cigo Tracker platform directly at https://app.cigotracker.com
.

Please note that our main website (home page) will remain temporarily inaccessible during this period. This decision was made intentionally to prioritize platform uptime and maintain delivery operations for all clients.

Microsoft is actively deploying their last known good configuration and has begun recovering nodes to restore full connectivity. While progress is ongoing, Microsoft has indicated that protective safeguards are extending the overall recovery time.

We will keep the system status as Degraded until we have collected sufficient data to confirm full stability, at which point we will mark the system as Operational.

You can monitor Azure’s live updates here: https://azure.status.microsoft/en-us/status

All times are reported in Eastern Standard Time (EST).

Thank you for your patience and understanding as we continue to monitor and provide updates in real time.

We’re aware of a Microsoft Azure service disruption that began around 16:00 UTC (12:00 PM EST) and is currently affecting the availability of some Cigo Tracker services.
The issue is related to Azure Front Door (AFD), which is also impacting access to the Azure Portal and other Azure-hosted systems globally.

Microsoft has acknowledged the issue and is actively working on mitigation steps, including failover options for affected infrastructure. Their latest update was posted at 16:57 UTC (12:57 PM EST) on October 29, 2025, confirming that investigations are ongoing.

Our team continues to monitor the situation closely and will provide additional updates as Microsoft releases more information or once services stabilize.

For live updates directly from Microsoft, you can check the Azure Status Page here:
🔗 https://azure.status.microsoft/en-us/status

Thank you for your patience and understanding.

We are continuing to investigate this issue.

We are currently experiencing service disruptions due to a Microsoft Azure outage affecting Cigo Tracker’s infrastructure.
Our team is actively monitoring the situation and working closely with Microsoft to restore full functionality as soon as possible.

We will continue to provide updates as new information becomes available.

Thank you for your patience and understanding.