Twilio - Major Incidents with multiple products

This incident has been resolved.

Twilio can confirm that the new Voice recordings and Voice Intelligence are now operating normally; their engineers are still investigating the impact on recordings & transcriptions during the impact window. They will continue investigating and will provide another update in 2 hours or as soon as more information becomes available.

Twilio is still investigating errors with Voice Recordings. We will provide another update in 2 hours or as soon as more information becomes available.

Twilio 500 errors in Proxy, Studio, Flex, Voice Conversations, Voice Pay and Messaging channels are now operating normally. We are still seeing errors with Voice Recordings. We will continue investigating and will another update in 1 hour or as soon as more information becomes available.

Twilio is currently investigating an elevated rate of 500 errors in Proxy, Studio, Flex, Voice, Conversations, and Messaging channels such as WhatsApp, Facebook, and Google Conversations. Their engineers are working on the issue and will provide another update in 30 minutes or as soon as more information becomes available.

Twilio is aware of a potential issue with multiple products like voice Recording, Messaging, Studio, etc. Their engineering team is investigating this actively, they will provide further updates as soon as more information becomes available.