Outage in Ciptex
Twilio - WhatsApp Outbound Messages Failing with Error Code 63005
Resolved Minor
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Outage Details
Components affected
Ciptex Twilio Messaging ChannelsLatest Updates ( sorted recent to last )
This incident has been resolved.
Twilio are observing recovery from the issue causing 63005 errors when sending outbound WhatsApp messages. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Twilio and Meta are continuing to investigate the issue causing 63005 errors when sending outbound WhatsApp messages. We will provide an update in 2 hours or as soon as more information is available.
Since December 21, 2024, Twilio has noticed a higher occurrence of 63005 errors when sending outbound WhatsApp messages, confirmed by Meta to be an internal WhatsApp issue where Twilio receives an unexpected error code (135000) when sending the message to Meta servers. The root cause has been identified by Meta and their team is working on a fix with Twilio supporting. We will provide an update in 1 hour or as soon as we have more information.
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