Outage in Ciptex

Twilio - WhatsApp Outbound Messages Failing with Error Code 63005

Resolved Minor
January 08, 2025 - Started 10 months ago - Lasted about 9 hours
Official incident page

Incident Report

Since December 21, 2024, Twilio has noticed a higher occurrence of 63005 errors when sending outbound WhatsApp messages, confirmed by Meta to be an internal WhatsApp issue where Twilio receives an unexpected error code (135000) when sending the message to Meta servers. The root cause has been identified by Meta and their team is working on a fix with Twilio supporting. We will provide an update in 1 hour or as soon as we have more information.
Components affected
Ciptex Twilio Messaging Channels

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/09/2025 05:40AM

This incident has been resolved.

MONITORING 10 months ago - at 01/08/2025 11:46PM

Twilio are observing recovery from the issue causing 63005 errors when sending outbound WhatsApp messages. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 months ago - at 01/08/2025 09:51PM

Twilio and Meta are continuing to investigate the issue causing 63005 errors when sending outbound WhatsApp messages. We will provide an update in 2 hours or as soon as more information is available.

INVESTIGATING 10 months ago - at 01/08/2025 08:43PM

Since December 21, 2024, Twilio has noticed a higher occurrence of 63005 errors when sending outbound WhatsApp messages, confirmed by Meta to be an internal WhatsApp issue where Twilio receives an unexpected error code (135000) when sending the message to Meta servers. The root cause has been identified by Meta and their team is working on a fix with Twilio supporting. We will provide an update in 1 hour or as soon as we have more information.

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