Outage in Cirrus Insight
Red Errors Upon Loading Side Panel
Resolved Minor
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Outage Details
We're currently investigating an issue within our 2019 product affecting the Gmail Side Panel. Upon attempting to load the panel, red errors will appear stating "There was an unexpected error. Please try again". We've also seen issues importing templates and initiating Flight Plans. In some instances, the panel will not fully load.
Our engineering team is working diligently on a solution to this issue. We apologize for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED
over 3 years ago - at 12/07/2021 08:52PM
This issue has been resolved. No further action should be required by any users.
Once again, our sincere apologies for the inconvenience.
MONITORING
over 3 years ago - at 12/07/2021 06:47PM
We have identified the issue related to errors being generated in our 2019 product and a fix has been deployed. Most Cirrus Insight users are beginning to see improved performance.
We will continue to monitor for issues and update accordingly.
IDENTIFIED
over 3 years ago - at 12/07/2021 04:42PM
We have identified the cause of the error messages and are working towards a quick resolution.
INVESTIGATING
over 3 years ago - at 12/07/2021 02:58PM
We've established that Outlook users on our 2019 platform are affected by this issue as well.
INVESTIGATING
over 3 years ago - at 12/07/2021 02:43PM
We're currently investigating an issue within our 2019 product affecting the Gmail Side Panel. Upon attempting to load the panel, red errors will appear stating "There was an unexpected error. Please try again". We've also seen issues importing templates and initiating Flight Plans. In some instances, the panel will not fully load.
Our engineering team is working diligently on a solution to this issue. We apologize for the inconvenience.
Latest Cirrus Insight outages
Link Tracking Issues - about 1 month ago
Cirrus Insight Side Panel Contact List Issues - 9 months ago
Cirrus Insight 19 Gmail Sidebar Issue - 11 months ago
Cirrus Insight Sync Services Issue - about 1 year ago
Intermittent Dashboard and Side Panel Latency Issues - over 1 year ago
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