Outage in Cisco Secure Access

Virtual Appliance

Resolved Minor

July 08, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue affecting the virtual appliance, where a limited number of customers may experience disk space utilization reaching 100% following an upgrade to the 3.8.0 release. If you encounter this issue, we recommend downloading a new virtual appliance image and redeploying the virtual appliance as a temporary workaround. We will provide further updates as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/08/2025 08:04PM

This issue has been resolved. As a precautionary measure, updates to 3.8.0 have been paused. Virtual Appliances which have not yet been upgraded to 3.8.0 will refrain from upgrading.

This issue was caused by virtual appliances that had syslog enabled and were upgraded to 3.8.0. If you run into this issue we recommend downloading a new virtual appliance image from the dashboard and redeploying the virtual appliance.

INVESTIGATING 10 months ago - at 07/08/2025 07:33PM

As a precautionary measure, updates to 3.8.0 have been temporarily paused. Virtual Appliances which have not yet been upgraded to 3.8.0 will temporarily refrain from upgrading. We are continuing to investigate and will provide further updates as more information becomes available.

INVESTIGATING 10 months ago - at 07/08/2025 05:51PM

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