Outage in Cisco Secure Access
Cisco Secure Access - Connectivity issue - Europe
Resolved MajorIncident Report
We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the Europe germany data center.
We are facing issue with Europe Germany Data centre, for the Mitigation we are getting it Out of Rotation. Customer service will be routed through redundant data centers.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
Components affected
Cisco Secure Access Web Security Cisco Secure Access Policy Enforcement Cisco Secure Access Remote Browser Isolation Cisco Secure Access Zero Trust Access Cisco Secure Access Cisco Secure Client Cisco Secure Access Network Tunnel Groups Cisco Secure Access API Cisco Secure Access Reporting and Logging Cisco Secure Access DNS Cisco Secure Access Reserved IP Cisco Secure Access Experience Insights Cisco Secure Access Resource Connector Cisco Secure Access Data Loss Prevention Cisco Secure Access Remote Access VPNTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 05/11/2026 04:47AM
The issue affecting Cisco Secure Access in Europe Germany Data Center has been resolved.
All services are now operating normally.
We apologize for any inconvenience caused and thank you for your patience.
We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
INVESTIGATING
13 days ago - at 05/09/2026 09:18AM
The Data centre is now Out of Rotation, all the customers traffic will be routed through the redundant data centres. Team will get the Data centre back in service after the maintenance.
INVESTIGATING
14 days ago - at 05/09/2026 06:48AM
We are investigating a potential issue with Cisco Secure Access service affecting customers connecting to the Europe germany data center.
We are facing issue with Europe Germany Data centre, for the Mitigation we are getting it Out of Rotation. Customer service will be routed through redundant data centers.
Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
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