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Outage in Cisco Umbrella

Secondary Protective DNS (PDNS) IP Address not reachable

Resolved Minor
November 27, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue with the secondary Protective DNS (PDNS) IP Address (204.194.234.200) not being reachable from the public internet. The primary IP Address (204.194.232.200) remains operational. Only customers using this specific IP Address may be impacted in the event that they are unable to reach the primary IP Address.

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/28/2025 12:44AM

This incident has been resolved.

MONITORING 5 months ago - at 11/27/2025 11:51PM

A fix has been implemented and we are monitoring the results.
The issue should be resolved for most (but not all) customers.

IDENTIFIED 5 months ago - at 11/27/2025 10:59PM

We are currently investigating an issue with the secondary Protective DNS (PDNS) IP Address (204.194.234.200) not being reachable from the public internet.
The primary IP Address (204.194.232.200) remains operational.
Only customers using this specific IP Address may be impacted in the event that they are unable to reach the primary IP Address.

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