Outage in Cisco Umbrella
Cisco Secure Connect - Zero Trust Access Enrollment Issues (Global)
Resolved MinorIncident Report
Summary AI Generated
Cisco Umbrella's Zero Trust Access service experienced enrollment issues affecting a limited number of customers attempting new enrollments, while existing connections remained uninterrupted. The incident lasted 2.3 hours, during which the team identified the root cause and implemented mitigation steps. The issue was fully resolved after monitoring confirmed the fix was successful.
We are continuing to investigate the issue with Zero Trust Access enrollment, which may be affecting a limited number of customers. The issue may impact only new enrollment attempts, while existing connections remain uninterrupted. Our team is working to confirm the extent of the impact and restore normal service as quickly as possible.
Further updates will be provided as more information becomes available. Thank you for your patience and understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 04/08/2026 12:46PM
The issue affecting Zero Trust Access enrollment for some users is resolved.
We’re Here to Help
If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Connect experience.
MONITORING
4 days ago - at 04/08/2026 12:38PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 04/08/2026 10:53AM
We have identified the root cause of the issue. Mitigation steps will be implemented to restore normal service as quickly as possible. Further updates will be provided as we make progress.
INVESTIGATING
4 days ago - at 04/08/2026 10:31AM
We are continuing to investigate the issue with Zero Trust Access enrollment, which may be affecting a limited number of customers. The issue may impact only new enrollment attempts, while existing connections remain uninterrupted. Our team is working to confirm the extent of the impact and restore normal service as quickly as possible.
Further updates will be provided as more information becomes available. Thank you for your patience and understanding.
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