Outage in Cisco Umbrella
Onboarding Failures in Cisco Secure Connect
Resolved MinorIncident Report
Summary AI Generated
A third-party certificate provider outage caused Cisco Secure Connect onboarding failures for new organizations and prevented newly provisioned sites from generating certificates for 2.8 hours. Existing customers and active services continued operating normally throughout the incident. The issue was resolved after Cisco's engineering team worked with the third-party vendor to restore certificate provisioning services.
We are currently investigating an issue impacting Cisco Secure Connect onboarding.
Due to a third-party provider outage affecting certificate issuance, onboarding of new organizations may fail or become stuck. Additionally, newly provisioned sites are unable to generate certificates at this time. Existing customers, active services, and existing sites and sessions remain unaffected and continue to operate normally.
Our engineering team is actively working with the provider to restore normal onboarding. We will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 04/29/2026 09:54PM
The third-party vendor has resolved the certificate provisioning issue, and onboarding processes are now working as expected.
MONITORING
13 days ago - at 04/29/2026 09:24PM
The third-party vendor has remediated the certificate provisioning issue. We are now seeing onboarding return to normal patterns.
INVESTIGATING
13 days ago - at 04/29/2026 08:53PM
We are actively working with third-party vendor to remediate the certificate provisioning issue. We will continue to provide updates as additional information becomes available.
INVESTIGATING
13 days ago - at 04/29/2026 07:11PM
We are currently investigating an issue impacting Cisco Secure Connect onboarding.
Due to a third-party provider outage affecting certificate issuance, onboarding of new organizations may fail or become stuck. Additionally, newly provisioned sites are unable to generate certificates at this time. Existing customers, active services, and existing sites and sessions remain unaffected and continue to operate normally.
Our engineering team is actively working with the provider to restore normal onboarding. We will provide updates as more information becomes available.
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