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Outage in Cisco Umbrella

Umbrella/ Secure Connect - Service Performance Update in Asia

Resolved Minor
April 06, 2026 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Cisco Umbrella/Secure Connect experienced service performance issues in the Chennai and Mumbai regions, causing temporary connectivity delays and intermittent service interruptions for users accessing proxy services. The engineering team investigated and worked to stabilize the environment over a 1.3-hour period. The service performance issues were resolved and all services returned to normal operation.

We are currently investigating reports of service performance issues affecting our Umbrella/Secure Connect platform in the Chennai and Mumbai regions. Some users may experience temporary connectivity delays or intermittent service interruptions while accessing our proxy services. Our engineering team is actively working to stabilize the environment and restore full service performance as quickly as possible. We appreciate your patience and understanding as we work to improve your Cisco Umbrella/Secure Connect experience.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/07/2026 06:14AM

The service performance issues affecting our Umbrella/Secure Connect platform in the Chennai and Mumbai regions have been resolved. Our engineering team has stabilized the environment, and all services are now operating as expected.

We’re Here to Help
Thank you for your patience and understanding while we worked to restore full service. If you have any questions or need assistance, please contact our support team.

INVESTIGATING about 1 month ago - at 04/07/2026 05:44AM

We are still actively investigating the issue affecting service performance for our Umbrella/Secure Connect. We appreciate your patience and will provide updates as soon as new information becomes available.

INVESTIGATING about 1 month ago - at 04/07/2026 05:00AM

We are currently investigating reports of service performance issues affecting our Umbrella/Secure Connect platform in the Chennai and Mumbai regions. Some users may experience temporary connectivity delays or intermittent service interruptions while accessing our proxy services.

Our engineering team is actively working to stabilize the environment and restore full service performance as quickly as possible. We appreciate your patience and understanding as we work to improve your Cisco Umbrella/Secure Connect experience.

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