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Outage in Cisco Umbrella

[Umbrella and Secure Connect] - Web Policy - "Protect bypass"

Resolved Minor
January 13, 2026 - Started 17 days ago - Lasted about 6 hours
Official incident page

Incident Report

The Web Policy feature "Protect bypass" which is designed to allow encrypted files to bypass blocking, is currently not functioning as intended. Our engineering team is actively working to resolve this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 01/14/2026 02:17AM

Rollback has been completed in Singapore, and all issues have been resolved.

IDENTIFIED 17 days ago - at 01/14/2026 12:51AM

Rollback has been completed in all locations except for Singapore, which is still in progress.

IDENTIFIED 17 days ago - at 01/13/2026 08:47PM

The engineering team has identified the issue and is currently performing a rollback to restore full functionality.
The rollback process may take up to three hours to complete.

INVESTIGATING 17 days ago - at 01/13/2026 08:01PM

The Web Policy feature "Protect bypass" which is designed to allow encrypted files to bypass blocking, is currently not functioning as intended.
Our engineering team is actively working to resolve this issue.

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