Outage in Cisco Umbrella

[Umbrella / Cisco Secure Connect ] - Palo Alto DC is currently experiencing instability.

Resolved Major

January 15, 2026 - Started 15 days ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an issue affecting tunnel services at the Palo Alto Datacenter. To maintain service continuity, traffic has been redirected to our Los Angeles (LAX1) Data Center. We will provide periodic updates and share new information as it becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 15 days ago - at 01/15/2026 02:05PM

The issue affecting instabilities in Palo Alto has been resolved as of 13:35 UTC.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

IDENTIFIED 15 days ago - at 01/15/2026 11:48AM

We are continuing to work on a fix for this issue.

IDENTIFIED 15 days ago - at 01/15/2026 10:58AM

We have identified the cause of the issue affecting tunnel services at the Palo Alto Datacenter.

Remediation efforts are underway, and service stability has improved.

We are actively monitoring the situation and will provide a final update once the issue is fully resolved.

INVESTIGATING 15 days ago - at 01/15/2026 08:18AM

We are currently investigating an issue affecting tunnel services at the Palo Alto Datacenter. To maintain service continuity, traffic has been redirected to our Los Angeles (LAX1) Data Center.

We will provide periodic updates and share new information as it becomes available.

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