Outage in Cisco Umbrella
Umbrella - SWG FQDN failing to resolve DNS
Resolved MinorIncident Report
Summary AI Generated
Cisco Umbrella's SWG FQDN service experienced DNS resolution failures affecting customers across multiple regions, preventing access to the service as it could not resolve IP addresses. The incident lasted 32 minutes and was resolved at 05:36 UTC on March 6, 2026, with all services returning to normal operation.
We are investigating a potential issue with SWG FQDN service affecting customers connecting to the Multiple Region across data center.
Customer will not be able to access as SWG FQDN as the Service is not be able resolve the IP
Cisco is currently working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 03/06/2026 05:46AM
The issue affecting SWG FQDN has been resolved as of 05:36 UTC Mar 06, 2026 UTC.
All services are now operating normally.
We apologize for any inconvenience caused and thank you for your patience.
We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.
INVESTIGATING
5 days ago - at 03/06/2026 05:22AM
We are investigating a potential issue with SWG FQDN service affecting customers connecting to the Multiple Region across data center.
Customer will not be able to access as SWG FQDN as the Service is not be able resolve the IP
Cisco is currently working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time
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