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Outage in Classy

Reports of Emails Intermittently Not Being Received

Resolved Minor
July 22, 2025 - Started 8 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are actively investigating reports of emails intermittently not being received. This is not impacting transaction processing but may result in email receipts being delayed. Our team is investigating and will provide updates when available.
Components affected
Classy Manager

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 07/22/2025 11:44PM

We have confirmed the fix in place has resolved the issue, and we are no longer experiencing a delay in emails being sent. All delayed user emails have been sent, and all new emails are now being received in real time.

MONITORING 8 months ago - at 07/22/2025 08:07PM

We have identified a potential root cause and have implemented a fix. We are seeing email send times return to normal, and will continue to monitor email deliverability performance.

INVESTIGATING 8 months ago - at 07/22/2025 06:56PM

We have identified that emails are now being received by users, but there is a delay in them being sent. Our team will continue to investigate and will provide updates when available.

INVESTIGATING 8 months ago - at 07/22/2025 06:08PM

We are actively investigating reports of emails intermittently not being received. This is not impacting transaction processing but may result in email receipts being delayed. Our team is investigating and will provide updates when available.

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