Payouts, settlement, dispute and transaction data is delayed

All checks and imports are now done. Delayed data is now available on the Merchant API and in my.clearhaus.com.

Our ultimate cut-off for wiring funds to our merchants today was 12:30 UTC. This unfortunately means that funds will be delayed by a banking day.

We have been able to receive the missing settlement, dispute, and transaction data from our upstream service provider. We are running checks and importing the data into our systems.

Expect the next update at 13:00 UTC.

Updated settlement, dispute, some transaction information, and payouts continue to be delayed for the time being. Our upstream provider has not been able to fix the issue.

This does not affect our ability to process transactions.

Expect the next update at 12:00 UTC

Updated settlement, dispute, some transaction information, and payouts continue to be delayed for the time being. Our upstream provider has not been able to fix the issue.

This does not affect our ability to process transactions.

Expect the next update at 11:00 UTC

Updated settlement, dispute, some transaction information, and payouts continue to be delayed for the time being. Our upstream provider has not been able to fix the issue.

This does not affect our ability to process transactions.

Expect the next update at 10:00 UTC

Updated settlement, dispute, some transaction information, and payouts continue to be delayed for the time being. Our upstream provider has not been able to fix the issue.

This does not affect our ability to process transactions.

Expect the next update at 9:00 UTC

One of our upstream service providers is experiencing issues with their systems which is keeping us from providing updated settlement, dispute, and some transaction information.

This unfortunately also delays upcoming payouts from being carried out.

This does not affect our ability to process transactions.

Expect the next update at 8:00 UTC