Outage in cleverbridge

Delayed Payment Processing

Resolved Minor
April 18, 2021 - Started about 4 years ago
Official incident page

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Outage Details

After scheduled maintenance by one of our payment acquirer, we are currently experiencing processing errors for renewals. The issue has been reported and identified. The payment acquirer is working on the solution. During the maintenance, we have switched to one of our backup acquirers. We switch back traffic, once the issue is fully resolved. Once the issue is resolved, all orders will be reprocessed without further interaction.
Latest Updates ( sorted recent to last )
RESOLVED about 4 years ago - at 04/18/2021 10:09AM

This incident has been resolved by our payment acquirer.
We will shortly start to reprocess the affected orders and there is no additional interaction required.

IDENTIFIED about 4 years ago - at 04/18/2021 08:51AM

After scheduled maintenance by one of our payment acquirer, we are currently experiencing processing errors for renewals.
The issue has been reported and identified. The payment acquirer is working on the solution.

During the maintenance, we have switched to one of our backup acquirers.
We switch back traffic, once the issue is fully resolved.

Once the issue is resolved, all orders will be reprocessed without further interaction.

Latest cleverbridge outages

Degraded credit card authentication - 2 months ago
Local network connectivity issue - 3 months ago
Partially degraded cart loading performance - 4 months ago
Latency issue for some regions - over 3 years ago
We are investigating a network issue - almost 4 years ago

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