Outage in ClickSend

We are currently experiencing an incident service affecting SMS & MMS Campaigns functionality. Users may not be able send SMS & MMS campaigns through the dashboard or API. We're also experiencing dashboard issues that is showing the old UI.

Resolved Major
October 20, 2025 - Started 7 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating the issue affecting SMS & MMS Campaigns functionality and the dashboard UI display. Our team is working to identify the root cause and will provide an update as soon as more information is available.
Components affected
ClickSend Online Dashboard ClickSend SMS ClickSend MMS

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 10/20/2025 10:49PM

The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.

INVESTIGATING 7 days ago - at 10/20/2025 10:22PM

We are continuing to investigate this issue.

INVESTIGATING 7 days ago - at 10/20/2025 07:10PM

We are continuing to investigate this issue.

INVESTIGATING 7 days ago - at 10/20/2025 06:30PM

We are currently investigating the issue affecting SMS & MMS Campaigns functionality and the dashboard UI display. Our team is working to identify the root cause and will provide an update as soon as more information is available.

Latest ClickSend outages

Transactional emails stuck on Queued:WaitSend. - about 1 month ago
Some customers from Belgium could still be facing issues when sending SMS with shared numbers and own numbers - about 2 months ago
We are currently experiencing SMS delivery issues for Belgium - about 2 months ago
Messages and Website Registration Delay - 3 months ago
Sender ID and Dedicated Number Issue - 3 months ago

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