Outage in ClickSend

We are currently experiencing an incident service affecting SMS & MMS Campaigns functionality. Users may not be able send SMS & MMS campaigns through the dashboard or API. We're also experiencing dashboard issues that is showing the old UI.

Resolved Major
October 20, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating the issue affecting SMS & MMS Campaigns functionality and the dashboard UI display. Our team is working to identify the root cause and will provide an update as soon as more information is available.
Components affected
ClickSend Online Dashboard ClickSend SMS ClickSend MMS

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/20/2025 10:49PM

The issues has been successfully resolved, and both SMS and MMS campaign services are now fully operational, as well as the login to the dashboard. If you continue to experience any issues, please don’t hesitate to contact our chat support for further assistance.

INVESTIGATING about 2 months ago - at 10/20/2025 10:22PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/20/2025 07:10PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/20/2025 06:30PM

We are currently investigating the issue affecting SMS & MMS Campaigns functionality and the dashboard UI display. Our team is working to identify the root cause and will provide an update as soon as more information is available.

Latest ClickSend outages

UK Outage/Connection Issues - formerly Dashboard Outage (UK Customers) - 6 days ago
ShortURL Flagged by Microsoft - 18 days ago
Global Network experiencing issues - 26 days ago
Transactional emails stuck on Queued:WaitSend. - 3 months ago
Some customers from Belgium could still be facing issues when sending SMS with shared numbers and own numbers - 4 months ago

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