Outage in ClickSend

Global Network experiencing issues

Resolved Major
November 18, 2025 - Started 26 days ago - Lasted 29 minutes
Official incident page

Incident Report

We are aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly
Components affected
ClickSend Online Dashboard ClickSend REST API ClickSend HTTP API

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 11/18/2025 12:39PM

The following services are now operational:
• Online Dashboard
• REST API

We are continuing to monitor performance to ensure stability.

INVESTIGATING 26 days ago - at 11/18/2025 12:12PM

We are aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Dashboard and API also failing.
We are working to understand the full impact and mitigate this problem. More updates to follow shortly

Latest ClickSend outages

UK Outage/Connection Issues - formerly Dashboard Outage (UK Customers) - 6 days ago
ShortURL Flagged by Microsoft - 18 days ago
We are currently experiencing an incident service affecting SMS & MMS Campaigns functionality. Users may not be able send SMS & MMS campaigns through the dashboard or API. We're also experiencing dashboard issues that is showing the old UI. - about 2 months ago
Transactional emails stuck on Queued:WaitSend. - 3 months ago
Some customers from Belgium could still be facing issues when sending SMS with shared numbers and own numbers - 4 months ago

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